Terms of Service
Clear commitments for our architectural cleaning subscriptions. We believe in transparency, and that starts with understanding how we maintain your space.
The fine print. Simplified.
Effective Date: 22nd May 2024. These terms govern the relationship between [[COMPANY_NAME]] and our valued subscribers across the United Kingdom.
1. Our Recurring Service Scope
By signing up for [[COMPANY_NAME]] subscriptions, you're opting for more than just a surface wipe. We focus on architectural maintenance—meaning we look at the flow and finish of your specific residence or commercial site. Whether it's weekly or bi-weekly, we arrive as scheduled to execute our defined cleaning protocols.
Do you need to skip a week? No problem. We just ask for 48 hours' notice to rearrange our team's logistics. We're humans, not robots, and we know life gets busy.
2. Payments & Automated Billing
Subscription payments are handled via automated processing. Charges occur 24 hours before your scheduled visit. If a payment fails, we'll reach out immediately. We don't like awkward conversations, but we do need the lights to stay on.
Your Security Matters
All payment data is encrypted. At [[COMPANY_NAME]], we never store raw credit card details on our local servers at 25 Byretown Road.
3. Access and Safety
We need a safe way to enter your space. Whether you're providing a key, a code, or meeting us at the door, [[COMPANY_NAME]] takes your privacy seriously. If our team feels a workspace is unsafe due to chemical hazards or structural issues, we reserve the right to pause service. Why risk it? Safety is our absolute priority.
4. Cancellations
We'll be sad to see you go, but you can cancel your subscription at any time. There are no long-term trap doors here. Just give us 7 days' notice before your next billing cycle to ensure the system processes the request correctly.
5. Liability and Care
We treat your architectural elements with the highest care. However, we're not liable for damage resulting from pre-existing wear or improperly installed fixtures. If an accident happens—we're all human—we'll report it immediately and work with you on a resolution.
Have questions about these terms? Please reach out to our team at [email protected] or call +447911220210. We're here to help.